Return and Exchange Policy

Eligibility for Returns/Exchanges

We want you to love your purchase, but we understand that sometimes things don't work out. Please read our policy below for returns and exchanges.

Returns and exchanges are accepted within 5 days from the date of delivery. Items must be in their original condition (unused, unworn, unwashed, and with all tags attached). Final sale items, including sale or discounted merchandise, are not eligible for returns or exchanges. 

How to Return

• Contact us at thebrokenspudboutique@gmail.com or by phone at (814) 762-7372 to initiate a return or exchange.
  
• You are responsible for the return shipping costs, unless the item is defective or there was an error in processing your order.

Refunds

• Once your return is processed, a refund will be issued to the original payment method.
• Please allow 7-10 business days for the refund to be reflected in your account.

Exchanges

• If you’d like to exchange an item, please notify us as soon as possible and we will assist with availability and next steps.
• Exchanges are processed for the same item in a different size/color, subject to stock availability.